Free shipping for orders over $99 - Australia wide

Shipping and Returns

 Is your question not answered? Let us know at info@amitycreated.com 
 

SHIPPING INFORMATION

Processing Times:

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.

Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.  

 

Australian Shipping:

Express post (2-4 business days) $20

Standard post (5-8 business days) $10

Free standard shipping for all orders over $99


Please keep in mind that we allow for extra time in special circumstances or public holidays or holiday seasons.



International Shipping:


Standard Deliveries: approximately 10-14 business days to metropolitan areas of major cities.

Shipping price determined at checkout according to your address and location. 

Please keep in mind that we allow for extra time in special circumstances or public holidays or holiday seasons.

 

Extra Information:

 

If a change of address is made directly with your local post office, Amity Created will not be held responsible for any lost or mis-delivered parcels. Requests for change of address must be made directly with Amity Created prior to your order being shipped and may incur additional fees.

Amity Created is not responsible for lost or stolen packages or packages delayed in transit. 

If a customer error in shipping address is made during the checkout process, Amity Created reserves the right to charge a reshipment fee of the amount equal to original shipping quote.

The shipping cost for orders is non refundable.

Please note that some countries may take longer than others in the shipment process. Unfortunately, once orders have excited Australia, we no longer have control. 

 

CUSTOMS

Customers are responsible for custom, duties and taxes. Legally, we are responsible to provide an order value and invoice for customs. For further enquiries, please contact your local customs office. 

 

RETURN, EXCHANGE & REFUND POLICY

 

Returns & Exchanges:

If you have changed your mind or if you are not 100% satisfied with the product, returns (refunds) and exchanges  are accepted within 30 days of 

receiving your purchase. 

 

How soon will I get my refund? 

Once your return is received and inspected, we will notify you of the approval/rejection of your refund. This is dependent on the condition in which the item has arrived in. If your refund is approved, it will be returned via the original transaction method in which you made. From there, payment should be received within 10 business days. 

 

IMPORTANT TERMS for Returns, Exchanges and Refunds:

 

✿ All customers must contact the sales team at info@amitycreated.com within 30 days of receiving your order to initiate the return process.

✿ Please provide your order number, contact details and reasoning for return. 

✿ Items must be returned in original packaging and in original/unused condition.

✿ All shipping costs for returns and 

exchanges are at the buyer's own expense.

✿ We recommend returning your package with parcel tracking and insurance to ensure safety and of course, for peace of mind. 

✿ Please keep return receipts until we have received your parcel. 

✿ If the item is not returned safely or in original condition, you will not obtain a full refund.

✿ Please ensure the teacups are packaged safely and firmly, with an adequate amount of bubble packaging to provide a smooth and safe return. 

✿ Sale/discounted items + free promotional gifts are not accepted for returns/exchanged and refunds.